The DataCo Way
Understanding your customers’ unique needs — and not only meeting but exceeding their expectations — have become table stakes in today’s competitive marketplace. Empowered with technology and ever increasing choices, any dissatisfying event can motivate your customers to take their business elsewhere in search of a better experience.
With DataCo’s customer retention services, you have the tools necessary to unlock the insights in your customer data and deliver a highly personalized and satisfying customer experience.
Deliver a one-to-one personalized customer experience
- Use all available data, from demographic and behavioral to other variables to focus on segments most responsible for your success
- Generate insights and solutions by combining data from multiple systems such as Salesforce, Marketo, Eloqua, email and website platforms
- Measure your success using multiple key metrics
- Decrease fatigue by providing customers with only relevant offers and communications
- Improve customer satisfaction, retention and profitability
Personalized Customer Video
Capture attention and foster brand excitement
- Deliver unique, individualized communications to customers with our DEV data enabled video solution
- Combine predictive analytics with one-to-one offer presentment to minimize churn and enhance the customer experience BEFORE your customers become “at-risk” customers
- Build brand trust and transparency, and make it easier and more satisfying for customers to engage with your brand